Termination and Refund Policy

Where a client within Twenty-Four (24) hours of making either deposit or full payment for a service or a set of services to Great Pelanks, proceeds to terminate the service or set of services, the client shall be entitled to a refund of the money paid less 10% (Ten Percent) of the total agreed fee for the services.

Where a client within the period of Two (2) weeks from the date of making either deposit or full payment for a service or a set of services to Great Pelanks, but before payment of visa application fee to the embassy by Great Pelanks, proceeds to terminate the services or set of services, the client shall be entitled to a refund of the money paid less 50% (Fifty Percent) of the total agreed fee for the services.

Where a Client terminates a service or set of services within a period of Two (2) weeks from the date of making either deposit or full payment for the service or set of services to Great Pelanks, but after payment of visa application fee to the embassy by Great Pelanks, the Client shall not be entitled to any refund.

No refund shall be made by Great Pelanks where a client terminates a service or set of services after a period of Two (2) weeks from the date of making either deposit or full payment for the service or set of services to Great Pelanks.

Where a Client after making deposit for a service or set of services to Great Pelanks proceeds to terminate the said services after the services have been completed by Great Pelanks or after a substantial part of the service have been satisfied by Great Pelanks, the Client shall pay the outstanding of the agreed fee for the services to Great Pelanks.

Where the Client executes Great Pelanks' Consultancy Agreement, either before or after execution of this Termination and Refund Policy, this Termination and Refund Policy shall constitute a part of the Consultancy Agreement, however where the client does not execute Great Pelanks' Consultancy Agreement, this Termination and Refund Policy shall constitute a standard Agreement binding on both Great Pelanks and the Client.

A Client who intends to terminate and/or request for a refund must do so by sending a notice of termination and/or refund to Great Pelanks by email as computation of time for a refund will start counting from the date of receipt of such email by Great Pelanks. The Client must follow up with a call if the client does not receive a response from Great Pelanks within Two (2) hours of sending the said email.

Delivery of the email containing this Termination and Refund Policy to the client by Great Pelanks is deemed as execution of this Agreement by Great Pelanks. Great Pelanks Immigration Ltd, Swift House 16A High Street Staveley, Chesterfield, Derbyshire S43 3UX.

An email reply from the client containing the name of the client to the email containing this Termination and Refund Policy is considered as electronic execution by the client and Termination and Refund Policy shall be deemed to commence on the date of receipt of such reply by Great Pelanks.

Please note that upon executing this Termination and Refund Policy, you become the “Client” referred to herein.

If you have a question about a payment or this policy, email info@gpimmigration.co.uk. We will review the information available for your matter and respond as soon as reasonably possible. If preferred, write to us at Swift House 16A High Street Staveley, Chesterfield, Derbyshire S43 3UX.